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Apps Not Closing On Mac

11.08.2020
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Opening, closing, organizing and installing. Managing apps on a Mac is different to Windows, but it’s very simple. If you’re at all unsure check out this guide for some top tips.

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When you’re new to Mac computers one of the first things you’ll notice is how apps are managed differently. Generally speaking, most things are more straight-forward; although it might not seem that way at first glance.

There’s no start menu anymore, but instead there’s a row of icons at the bottom of the screen. The ‘X’ button has moved to the left and into a red circle, but it doesn’t even close the app properly.

In this post I’ll explain all the basics of how to manage apps on a Mac. Including my favorite shortcuts to make even experienced Mac-users more productive than ever.

Contents

  • 1 Opening Apps on a Mac
  • 3 Organizing Apps on a Mac
  • 4 Installing and Uninstalling Apps

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Opening Apps on a Mac

Opening Apps with Spotlight

I believe this is the quickest and easiest way to launch any application on your Mac.

Spotlight is a macOS feature that lets you search your machine for almost anything: documents, photos, contact details, directions, web pages. And applications.

Open Spotlight by pressing cmd+space and start typing the app you want to open. When Spotlight finds it—usually after only a few letters—hit enter to launch the app.

Quick, easy, and accessible whatever you’re doing on the Mac.

Opening Apps with the Dock

Usually found at the bottom of your Mac screen is a colorful row of app icons. This is the Dock and it’s probably the most common way of opening apps on a Mac.

The main section of the Dock shows your favorite apps, which are easy to customize. To the right you’ll see a divider with a few recently used applications, and then stacks of documents and the Trash.

To launch an app from the Dock just click its icon and watch it bounce up and down while the app opens.

Opening Apps with Launchpad

Launchpad is an app to open other apps. Its iOS-style full-screen display makes it easier to find the specific application you’re looking for.

Open Launchpad using either of the two methods above or press the grid-like shortcut button on your keyboard or Touch Bar. If that isn’t good enough, pinch together with your thumb and three fingers on the trackpad.

With Launchpad open, click any app icon to open it. Otherwise click the background, press esc, or pinch your fingers out to close Launchpad.

Opening Apps in Finder

Finder is the blue-and-white face on the left side of the Dock. It’s what you’ll use to navigate or organize files and folders on a Mac.

Click the Finder icon to open a new window, then either click the Applications shortcut or press cmd+A to open the Applications folder and view your Mac apps. Double-click any of these apps to open them.

You could also use this opportunity to drag your favorites apps onto the Dock.

Closing Apps on a Mac

When an app is open you’ll see three colored circles at the top left of the window; if you don’t see them hover your mouse in the top left corner of the screen and they should appear.

The red circle will close this window but it won’t necessarily close the app. This is because you may have multiple windows of that app. Or it could be because it’s beneficial for that app to run in the background, such as Mail or Messages.

To close an app completely, make sure it’s your active application—by looking at the Menu Bar—and press cmd+Q. To make a different app active, follow any of the steps for opening applications on a Mac.

Alternatively, you can click the app’s name in the Menu Bar and select the Quit [Application] option.

Organizing Apps on a Mac

Organizing Apps on the Dock

The largest section of the Dock holds your favorite apps and can be easily customized.

Click and drag app icons to any position or drop them into the Trash to Remove from Dock. When an app is removed from the Dock it hasn’t been deleted from your Mac and can still be opened using any of the other methods.

You can drag icons from the recently used section to your favorites to make them permanently accessible. Or open the Applications folder in Finder and drag any other apps onto the Dock.

You can now add, rearrange, or remove Dock icons to your liking.

Organizing Apps in LaunchPad

Just like the Dock, you can click and drag app icons in Launchpad to wherever you want them. However, in Launchpad you’re also able to create folders or move apps to new pages.

Move an app to a new page by dragging it to the edge of the screen. Create a folder by dropping one app on top of another. You can then rename the folder by clicking its name and typing something new, like ‘Productivity’ or ‘Games’.

There are countless ways to organize your apps in Launchpad: alphabetically, color-coded, or by categories. It’s up to you.

Installing and Uninstalling Apps

Installing Apps on a Mac

The easiest way to install apps is with the Mac App Store. Search for the app you’re looking, click install, and enter your password.

However, if the app you wants isn’t available on the Mac App Store, you can still install it using either a download or an installation disc. To do so, download the app from a website or insert the disc and double-click the disk image that appears.

The disk image will either have an app installer for you to open and follow or a copy of the app to drag into your Applications folder.

Occasionally macOS will refuse to run an application from unidentified developers. If you’re certain the app is safe, you can bypass this by control-clicking the app in Finder and selecting Open.

Uninstalling Apps on a Mac

Uninstalling applications on a Mac can seem tricky at times but it’s really rather simple.

Open the Applications folder in Finder and locate the app you want to uninstall. If there is an Uninstaller, open that and follow the prompts. Otherwise, drag the app icon into the Trash on your Dock.

That’s it.

Alternatively, for Mac App Store apps you can click and hold on the icon in Launchpad and click the ‘X’ button that appears.

When an app is uninstalled, your Mac will keep your preferences just in case you ever wish to use that app again. These preferences files are usually tiny and hidden away, so you don’t need to worry about removing them.

Hopefully that gives you a solid grounding in how to manage apps on a Mac. If you’ve still got questions or want us to do some other beginner guides, let us know in the comments!

Dan is a freelance writer based in South West England.

He spent two years supervising repairs as a Genius Admin for Apple Retail and uses that knowledge to keep our troubleshooting guides up to date.

Long before that, Dan turned to Apple products from a musical background. Having owned iPods for years, he bought a MacBook to learn sound recording and production. It was using those skills that he gained a first-class Bachelor of Science in Sound Technology.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you start Microsoft Word for Mac, or when you try to open a new document, you experience one of the following conditions:

  • The program closes unexpectedly.

  • Error message:

Note

This error message may also occur during usage of application such as saving a document.

Resolution

To resolve this problem, follow steps below.

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Microsoft Word for Mac 2008 or Later

Step 1: Quit all applications

  1. On the Apple menu, click Force Quit.

  2. Select an application in the 'Force Quit Applications' window.

  3. Click Force Quit.

  4. Repeat the previous steps until all active applications.

Warning

When an application is force quit, any unsaved changes to open documents are not saved.

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Step 2: Remove Preferences

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open the Preferences folder.

  5. Look for a file that is named com.microsoft.Word.plist.

  6. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.

  7. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Microsoft Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.

  8. Quit all Microsoft Office for Mac programs.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open the Preferences folder.

  12. Open the Microsoft folder.

  13. Locate the file that is named com.microsoft.Word.prefs.plist.

  14. Move the file to the desktop.

  15. Start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.

  16. On the Go menu, click Home.

  17. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  18. Open the Application Support folder.

  19. Open the Microsoft folder.

  20. Open the Office folder.

  21. Open the User Templates folder.

  22. Locate the file that is named Normal, and move the file to the desktop.

  23. Start Word and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, proceed to the next step.

If the issue continues to occur, go to the next step.

Step 3: Peform clean boot

For information how to clean start your Operating system (OS), see Microsoft Knowledge Base article:

2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac

If the issue continues to occur in Safe mode, go to the next step.

Step 4: Remove and then reinstall Office

For information how to remove and then reinstall Office, see the following article:

If after removing and then reinstalling Office, the problem continues to occur, go to the next step.

Step 5: Use the 'Repair Disk Permissions' option

You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps:

Macbook App Store Not Working

  1. On the Go menu, click Utilities.
  2. Start the Disk Utility program.
  3. Click the primary hard disk drive for your computer.
  4. Click the First Aid tab.
  5. Click Repair Disk Permissions.

Note

The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.

Microsoft Word 2004 for Mac

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open the Preferences folder.

  5. Look for a file that is named com.microsoft.Word.plist.

  6. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.

  7. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.

  8. Qit all Microsoft Office for Mac programs.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open the Preferences folder.

  12. Open the Microsoft folder.

  13. Look for a file that is named com.microsoft.Word.prefs.plist.

  14. Move the file to the desktop.

  15. Start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.

  16. On the Go menu, click Home.

  17. Open the Documents folder.

  18. Open the Microsoft User Data folder.

  19. Locate the file that is named Normal, and move the file to the desktop.

  20. Start Word, and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the trash.

Third-party disclaimer information

Mac App Store Not Downloading

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

App Store Not Loading Mac

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.